StartupNation |
- How to Leverage Website Design as a Startup
- 4 Major Obstacles Every Entrepreneur Must Overcome
- 7 Ways To Improve the Customer Experience
- Pizza! Pizza! Little Caesars Gets NFL Deal and More Pizza News
- FlintSide Reporter Xzavier Simon on a Flint Community Activist
- Sen. Ken Horn Says Michigan Needs 1M More People
- 8 Reasons Why Your Startup Needs Media Coverage
- 5 Signs You’re Not Managing Your Business Cash Flow
- WJR Business Beat: Tech Job Market Starts to Cool (Episode 433)
- Parade Company’s Ford Fireworks Returns in Detroit
- Sen. Ken Horn Says Michigan Needs 1M More People
- Derek Gaskins of Aleva Stores on a Key Move
- What Could You Give Up? Strategies to Save More and Spend Less
| How to Leverage Website Design as a Startup Posted: 28 Jun 2022 09:00 PM PDT
Your website is one of your most important assets as a startup. It's the place where your target audience can learn more about who you are as a company, what you have to offer, and how you, as a business, are a solution. In short, your website is your brand's home base. But, if you don't have a site, where can you begin the website creation process — especially if you're not design-savvy? Before giving you some of the top design tips that you should be incorporating into your site, we're going to first discuss why it's important. Let's get started. Why website design is crucial to succeedDid you know that 50% of consumers believe that website design is crucial to a business's overall brand performance? But, why? Does it really matter? From typography to color palettes to customer experience (UX) copy, there are many things that contribute to an effective website design. User interface (UI)/UX design is crucial because it's one of the first things potential customers notice when they land on your company's website. It can also be the very reason why your website visitors may want to learn more about your startup — or click off your site altogether. Just like anyone would, your customers expect your website design to be well-designed, informative and easy to navigate. (Just as a disclaimer, we don't write this as a means to scare you off, but to let you know the reality of how a design can make or break your website performance.) Still not convinced that web design is as important as we say it is? Here are the exact reasons why you need to take website design seriously:
Without having a digital presence, how else is your ideal customer supposed to know who your brand is? By using your branding guidelines throughout your site, there will be no question about who your company is.
Your website can be one of the places where you can showcase just how serious you are about your business. If you don't have a clear website design, it can rub off as unprofessional or that you aren't a legitimate business.
Lastly, having a great website design encourages more sales. From making an easy-to-understand navigation bar to including call-to-actions on your site, design can help with both your lead gen and sales efforts. Ignoring Website Accessibility: Could It be Killing Your Conversions? |
| 4 Major Obstacles Every Entrepreneur Must Overcome Posted: 28 Jun 2022 09:00 PM PDT
With very few exceptions, the road to successful entrepreneurship has never been without its obstacles. Even during the best of times, blazing new ground in the business world has always been risky. After all, if your great idea had been easy to implement, someone else would have done it long before you tried your hand, right? Of course, we are not living in the best of times, at least not yet. The past few years have been especially brutal. Many entrepreneurs struggled mightily to keep the lights on at their businesses. A record number were unable to weather the storm. Still others hesitated to jump into the fray. They left their entrepreneurial ideas on the shelf as the world dealt with pandemic-related shutdowns, travel restrictions and personal losses. Halfway into 2022, many are becoming even more discouraged by an ongoing economic downturn. However, veteran investors will all be quick to tell you that there are opportunities for success even (or perhaps especially) during troubled times. The trick is to seek out promising new products, services or efficiencies where others aren't necessarily looking. Anticipating these four challenges — and being prepared to counter them — could make all the difference. 1. InflationAs the purchasing power of their money goes down, many otherwise savvy business people still make the mistake of pulling back on all their investments. While this can, at times, be the right call, much of the time, it kickstarts a scarcity mindset that precedes missing future opportunities. Entrepreneurs facing a bear market or other obstacles to success must remain vigilant to guard themselves against any form of panic. After all, if the money in your accounts is progressively becoming less valuable, then hoarding it or waiting for better times can make little sense. While appropriate caution is merited in any turbulent marketplace, inflationary times absolutely require entrepreneurs to shift how they perceive and approach everyday operations, current and those still on the drawing board. Look for places to evaluate and apply five essential practices. Uncover and eliminate waste.This should be your first priority. Nothing in your business should escape thorough reevaluation. For example, could you downsize office space by moving some of your employees to remote positions? Likewise, find ways to look at your on-site assets with new eyes. Start divvying up everything about your operation into "must-have" vs. "nice to have" buckets. Make any needed repairs or anticipated upgrades ASAP.Expect the cost of repairs to go up. Expect the cost of software and upgrades to go up. Move quickly where things have thus far been neglected. If you were going to do it "at some point," consider if rising costs aren't an impetus to do it now. Solidify your key players.The Great Resignation continues to rage worldwide. It's time to ensure that your first-string employees are 100% on board and (significantly) that you check in with them regularly. If they're unhappy, you need to find out why. Lengthen the terms of your contracts.For example, if you are in a stable, mutually beneficial relationship with any of your suppliers, ask them to extend the duration of their pricing. Similarly, seek to lock in your clients to long-term, agreed-upon amounts. Grudgingly raise your prices.This one is last on the list for a reason. Raising prices is often our knee-jerk reaction to rising costs. Frequently, moving immediately to increasing prices "blinds" entrepreneurs to eliminating waste or other cost-cutting measures. 2. Tightening purse stringsAs mentioned above, many investors respond to rising costs and the shrinking value of their 401(k) and other assets by scaling down their willingness to put money into new ideas. While that response is understandable on many levels, entrepreneurs need to be prepared to encounter increased resistance as they seek to put funding into place. Of course, it's often difficult for entrepreneurs to break out of their established thought patterns long enough to ask themselves a few key questions. Yes, potential investors will exercise more caution in the face of inflation and stock market downturns. But that doesn't necessarily mean that these are the primary reasons for their unwillingness to cut a check. As you begin to hear "No, sorry," especially from unexpected sources, invest in yourself by allocating fixed, distraction-free time to hone and further sharpen your entrepreneurial proposals. Step back from the hustle long enough to run a few essential diagnostics. What is the real reason for the negative response?When talking to potential investors, stress your desire to remain open to any positive or negative feedback they offer. Permitting people to move beyond "polite" refusals is essential. Otherwise, they may point to the downturn as a way for you to save face. Could your proposal be modified to reduce the risk factors…even a little?You might be asking people to put their money into something that seems too good to be true. Yes, you want to showcase your idea in a positive light, but you should also realistically assess and present risks to your investors. Can any of these be eliminated or at least minimized? Is it time to seek new avenues for investment?This can be as simple as searching online for interested parties or as relationally challenging as asking your unwilling investors to introduce you to others who might be interested. Obviously, some sharp diplomacy skills might be needed as you negotiate obtaining introductions. 3. Energy costsEveryone hopes that the global factors contributing to the soaring gas and electricity costs will reverse themselves. However, entrepreneurs and small business owners can't launch new enterprises or product lines exclusively on hope. In the UK, for example, research indicates that nearly two-thirds of businesses allocate anywhere from 5% to 20% of their total operating budget to energy. Thin profit margins and rising energy costs can stop a company in its tracks. Smaller companies will be hit hardest. If past performance is any indication, they will be the first forced to raise their prices. Larger companies are typically more willing and able to take the hit. Unfortunately, this combination adds up to smaller enterprises being less able to compete with corporate giants. However, all is not lost. A few simple coping measures may be all you need. Do whatever you can to keep energy expenditures in check.Turning off lights, installing energy-efficient appliances and setting policies on indoor climate control are great places to start, but don't stop there. Many municipalities offer low-cost or free energy audits. They're likely to spot waste you long ago accepted as normal. Maybe you limit delivery or shuttle services to twice a day rather than on demand. If you haven't already, set and maintain a schedule for regular energy audits, regardless of changing economic conditions. Beef up your sales and marketing efforts.Rather than resorting to an automatic price increase, maybe this is the time to look into expanding your business into new geographic areas, launching new products, or investing in additional sales reps. Do what you can to optimize your products and services for nontraditional customers. Seek outside counsel as you look to broaden your appeal. Commit to fighting the energy-conservation battle on multiple fronts.Instead of simply passing on costs in the form of higher prices, many entrepreneurs add a line item on invoices that lists costs associated with electricity or gasoline use. The customer who costs your business more combined energy consumption should expect to pay a higher surcharge than those who do not. Using a separate line item will also enable you to keep your pricing the same, and it can help promote goodwill with clients. 4. Undetected Burnout"Hey, how are you doing?" "Doing great, thanks." In light of what the last few years have done to everyone, this all-too-common hallway exchange should be banned. (It won't be, of course.) However, far too many entrepreneurs are so preoccupied with their next pitch meeting that they allow themselves to think this sort of exchange passes as checking on someone else's well-being. It's not. Everyone needs a team to get their ideas off the ground. Even your best employees or partners may be starting to fray at the edges and, worse, aren't even aware of it. Successful entrepreneurs look hopefully to the finish line, but they also want to ensure that everyone on the team makes it there. The greatest successes are those that can be shared. Start by slowing down your hallway moments long enough to ask better questions, and then — this is typically the hard part — stop in your tracks to await the response. Here are a few simple questions you can commit to memory as you seek to foster improved employee morale. All of these are personal, so make sure your inquiries are authentic and 100% appropriate to the individual. Be willing to share your answer, too. Counter any sense that this is an inquisition or some other informal employee evaluation process.
In the past few years, many of us have grown understandably weary of hearing the words "unprecedented" and "pivot." I know I have. Nevertheless, the quick pace of global e-commerce has kept us in a constant state of readiness for change. As you navigate this new terrain, it will be vital to maintain a journal that will allow you to go back and see where you changed direction (wisely or otherwise). Never allow panic or a scarcity mindset to inform your entrepreneurial spirit. The ground beneath our feet is constantly shifting, but keeping a level head will serve you, your employees, and your personal relationships well. Best wishes! Sign Up: Receive the StartupNation newsletter!The post 4 Major Obstacles Every Entrepreneur Must Overcome appeared first on StartupNation. |
| 7 Ways To Improve the Customer Experience Posted: 28 Jun 2022 09:00 PM PDT
Impressing customers is significantly more challenging than it seems. How challenging? Research by Gartner shows that more than 70% of customer experience experts have trouble moving the buyer loyalty and engagement needle. Increased consumer resistance is why putting a customer experience game plan in place makes sense for every company. In the wake of the Great Resignation and its resultant shortage of labor, your company may be unaware that overall customer experience is fraying around the edges. After all, every time an experienced employee walks out the door for good, they take their accumulated knowledge with them. Today's customers don't sit still as we train up replacement personnel. Instead, they pull out their smartphone and go to search engines to find the knowledge, experience and information they want before making any purchase. Without a full-fledged strategy to follow, customer experience opportunities can fall by the wayside. And in a highly competitive environment, you can't afford to let any options slip away. If you've never fleshed out a customer experience road map, use the following seven suggestions as starting points. Remember: The customer experience is a multifaceted system. Therefore, having many initiatives in place will help bolster yourself from various angles. 1. Serve up seamless interactions.Online consumers aren't known for exhibiting vast amounts of patience. When dealing with brands, they want a simple, frictionless interface. Take onboarding procedures such as logging into your system, for instance. Okta says 72% of users expect onboarding to take less than 60 seconds. Therefore, you must put a fast, reliable customer identity service tool in place. That way, new customers can enter their details, get what they need and enjoy a breezy customer experience. Onboarding is just the tip of the iceberg, of course. Any interaction along the customer journey needs to be smooth. From time to time, test all your interaction points. Look for ways to maximize value by minimizing wait times. Your reward will be happier customers. Free Download: The Definitive Guide to Technology for Startups |
| Pizza! Pizza! Little Caesars Gets NFL Deal and More Pizza News Posted: 28 Jun 2022 02:07 PM PDT On this segment of “The Pre W. Smith Show,” Jeff Sloan talks pizza: Little Caesars’ NFL deal and Detroit’s ranking as the best pizza city. Learn more. Listen to the conversation on the Great Voice.
The post Pizza! Pizza! Little Caesars Gets NFL Deal and More Pizza News appeared first on StartupNation. |
| FlintSide Reporter Xzavier Simon on a Flint Community Activist Posted: 28 Jun 2022 01:41 PM PDT On this segment of “The Pre W. Smith Show,” Jeff Sloan talks with FlintSide reporter Xzavier Simon about his story on Flint community activist Eartha Logan. Listen to the conversation on the Great Voice.
The post FlintSide Reporter Xzavier Simon on a Flint Community Activist appeared first on StartupNation. |
| Sen. Ken Horn Says Michigan Needs 1M More People Posted: 28 Jun 2022 01:03 PM PDT
The post Sen. Ken Horn Says Michigan Needs 1M More People appeared first on StartupNation. |
| 8 Reasons Why Your Startup Needs Media Coverage Posted: 27 Jun 2022 09:00 PM PDT
The following is an excerpt from "Exposure: Insider Secrets to Make Your Business a Go-To Authority for Journalists" by Felicity Cowie. Copyright 2022 by Practical Inspiration Publishing. In the foreword to “Exposure: Insider Secrets to Make Your Business a Go-To Authority for Journalists” by Felicity Cowie, the leading venture capital investor in tech companies, Eileen Burbidge MBE, illuminates the relationship between investment and media relations. Eileen writes: “Founders are always inundated when starting or scaling their companies and seeking out media coverage may seem a vanity project whilst forsaking investing time in the early team or product. “However, these efforts aren't mutually exclusive and often what's needed to help develop a stronger talent pipeline or customer acquisition funnel is, in fact, media coverage and establishing the company's position as a thought leader, expert and innovator in its field.” In her introduction, Cowie goes on to share eight reasons why getting ready for media coverage makes sense, even in the early days of a business in this excerpt:
Unpaid media coverage has none of the up-front costs of advertising, marketing campaigns or events. Even social media channels, free to set up, often require budget to acquire a consistent stream of meaningful content if they're to gain traction. However, just one strong piece of media coverage will win you exposure to thousands if not millions of readers or viewers and is evergreen; you can showcase it on your website for years. What you do have to invest is some time to prepare and offer journalists something they're willing to report on. And where you have control over your advertising, campaigns and events you have none over how journalists independently report the information you give them. For this reason, it's wise to make a financial investment in skills to help you best navigate those risks and gain the coverage you want. What you gain if you succeed is exposure from journalists who know how to write to engage, and in almost every media outlet more than one person will work on your story, so you gain a crack team reporting on you.
Third-party media coverage serves as outside validation and helps establish credibility for a business. Journalists know how to find holes in a story and can choose anybody to work with, so when your business is featured in a Financial Times or Bloomberg news story, this is proof you've stood up to their scrutiny and selection. Investors need a reason to believe in your business, and media coverage can give them this, particularly if you can demonstrate the growth of your business from your first big contract win, to partnerships signed and awards won, to transformations delivered in the real world. When you publish content on your own channels this is always viewed as self-promotional, no matter how valuable. However, if a third party selects and includes you in their content this carries greater trustworthiness.
If you're getting all the coverage above from media outlets that are viewed and valued by your ideal customers, then you can build your pipeline much faster via these platforms, which will be far more established and far-reaching than your own nascent social media channels.
You can leverage media coverage to grow your own channels faster. Media coverage generates buzz because people find “being in the news” or knowing somebody in the news exciting. You can put backlinks to it on your website, “As featured in…,” post it on social media with words such as “delighted to be joining the global conversation about [the subject of the coverage] in this news story” and attach a screenshot or link to it. The coverage will drive up word-of-mouth marketing and engagement on your own channels and boost search engine optimization. Investors rely on recommendations from people in their trusted networks, so by sharing your media coverage (especially on channels such as LinkedIn) you're maximizing opportunities for this coverage to be flagged to them within their online communities and newsletters.
Einstein said, “If you can't explain it simply, you don't understand it well enough.” And I'd offer as a variant on this, “If you can't explain it to a journalist, you haven't understood your product-market fit well enough.” It may be painful to experience a journalist's blunt “I don't get it” when you attempt to pitch. However, you can take this as free consultancy! Journalists LOVE case studies, so if you can't provide one that's compelling enough for a journalist this is further feedback that you're not yet defining the problem that your product meets for the market and showing how you solve it.
If you're wholly focused on getting one product out to market and that fails, then your only option is to seek out more markets and hope you find your customers before your budget runs out. But if alongside your race to product-market fit you're also getting exposure and recognition as somebody with valuable ideas or thought leadership in your space, then you become bigger than your product, which means you can test out several products until you find something that takes off. This helps you buy time if you need to, but if you've nailed your product-market fit this is a powerful way of communicating that you care about your customers and their worlds – you aren't just selling to them. You may be attempting to create not just a new product but a new category of product, to become a “category king,” a business that creates entirely new niches to dominate. If you're the only person who can talk about this category and the need for it, then you can create a role for yourself as a “go-to” authority for the media. To gain this traction as a “category king,” or “queen,” you need to use words that journalists will understand and amplify. This whole book shows you how to do this.
All the benefits above are going to put you in a strong position to win investment. “Businesses which generated the highest amount of media coverage typically saw a 35,635% increase in their funding between Series A and Series B. Conversely, companies which generated a low level of media interest only saw modest increases in their funding – 143.6%.” (Source: Hard Numbers and CARMA, 2020) Media coverage is evidence that you have valuable “vision- telling” skills in addition to your business. As uber-venture capitalist Bill Gurley said: “The great storytellers have an unfair competitive advantage. They are going to recruit better, they will be darlings in the press, they are going to raise money more easily and at higher prices, they are going to close amazing business developer partnerships and they are going to have a strong and cohesive corporate culture. Perhaps, more to the point, they are more likely to deliver positive investment return.” (Source: Gurley, 2015) And this all holds true for crowdfunding, too, where media coverage serves to build the buzz and community ahead of the fundraise.
In my experience, this is, without a doubt, the benefit most businesses want from media coverage. They may understand the other seven benefits logically, but this is the one that speaks to their hearts. In my early conversations with new clients, I've noticed that many really struggle to put into words or outcomes exactly what they want to get out of media coverage. They just know they want it. And I believe what they want is the external validation that media coverage offers. It's a powerful human need to feel that what you're doing matters to the world. We want to get our businesses off the ground but paradoxically need to feel reassured we aren't drifting meaninglessly above and away from the world we want to interact with and impact. We also know that to attract and retain top talent, great customers, investors and members we need a way to prove that what we're all doing together is valid. You can read more about all of this and gain tools to do it all in the new book “Exposure: Insider Secrets to Make Your Business a Go-To Authority for Journalists.”
The post 8 Reasons Why Your Startup Needs Media Coverage appeared first on StartupNation. |
| 5 Signs You’re Not Managing Your Business Cash Flow Posted: 27 Jun 2022 09:00 PM PDT
Running a successful startup means being able to manage your finances well. In fact, 82% of small businesses shut down due to cash flow problems, according to the U.S. Bank. These problems may either be poor cash flow management or poor understanding of how it works. Cash flow is crucial for businesses because it enables you to meet your financial obligations such as debt repayments or keeping up with overhead expenses. Not only that, it helps you identify whether your startup is actually growing, and which expenses in your business are no longer necessary. Since money is the lifeblood of your small business, you need to keep an eye on your finances. But how do you know if you have cash flow problems? How do you address them? Understanding what cash flow means for your startupCash flow is important to understand because it represents the money that comes in and out of the company. Cash flow can be positive or negative, which means that a company either has more money coming in than going out (positive cash flow) or vice versa (negative cash flow). There are a number of factors that can affect cash flow, such as sales, expenses, investments and borrowing. Cash flow is important because it allows businesses to pay their bills, make payroll and invest in new opportunities. Additionally, cash flow provides you with the working capital you need to grow and expand. It also allows you to keep operations going while you wait for revenue to come in. Without cash flow, startups would have to shut down very quickly. Take These 5 Steps to Establish Financial Well-Being as an Entrepreneur |
| WJR Business Beat: Tech Job Market Starts to Cool (Episode 433) Posted: 27 Jun 2022 01:12 PM PDT
On today’s Business Beat, Jeff cites a cnbc.com report that tech hiring is cooling and how startups can benefit. Tune in below:Tune in to News/Talk 760 AM WJR weekday mornings at 7:11 a.m. for the WJR Business Beat. Listeners outside of the Detroit area can listen live HERE. Are you an entrepreneur with a great story to share? If so, contact us at editor@startupnation.com and we'll feature you on an upcoming segment of the WJR Business Beat! Good morning, Paul! The job market for tech workers remains hot, but is starting to show signs of cooling off. As we know, tech as a category in general is struggling these days as stocks slump and economic uncertainty takes its toll and in today’s world of startups and fast growth companies, tech workers are simply essential. Now Susan Caminiti reports on cnbc.com that even red-hot companies like Spotify are cooling their hiring as CEO Daniel Ek sent an email to employees explaining that the company is slowing hiring by 25% and crypto exchange behemoth Coinbase announced it was cutting 18% of its workforce. Caminiti goes on to report the following: "An increasing number of tech companies have announced hiring freezes, slowdowns or outright layoffs in just recent days and weeks. Even so, demand for tech talent remains generally strong with U.S. employers posting 1.1 million tech job openings in the first quarter of this year. That’s up roughly 50% over the same quarter last year." "Experts expect to see less cash and more equity in compensation packages in the offers companies make to prospective tech-oriented employees, especially from startups as these companies look to conserve cash in this difficult economy." So, Paul, this is an interesting moment for small tech companies here in our region, as they compete for that all-important tech talent. Now, one could argue that given the big companies aren’t offering the fat packages that they had been putting in front of top talent prospects leading up to the last couple of. This may be an opportunity for startups in smaller companies to compete more favorably. Of course, the big upside you need to sell these tech workers on if you’re a small business trying to attract that talent, you need to include in your offer equity participation in the startup. And that means that hires you make get to participate in any financial windfall the company may enjoy down the road. I’m Jeff Sloan, founder and CEO of startupnation.com, and that’s today’s Business Beat on the Great Voice of the Great Lakes, WJR. StartupNation exclusive discounts and savings on Dell products and accessories: Learn more hereThe post WJR Business Beat: Tech Job Market Starts to Cool (Episode 433) appeared first on StartupNation. |
| Parade Company’s Ford Fireworks Returns in Detroit Posted: 26 Jun 2022 09:00 PM PDT On this segment of “The Pre W. Smith Show,” Jeff Sloan celebrates the return of the 2022 Ford Fireworks in Detroit, presented by the Parade Co. Listen to the conversation on the Great Voice.
The post Parade Company’s Ford Fireworks Returns in Detroit appeared first on StartupNation. |
| Sen. Ken Horn Says Michigan Needs 1M More People Posted: 26 Jun 2022 09:00 PM PDT On this segment of “The Pre W. Smith Show,” Michigan Sen. Ken Horn of Frankenmuth explains to Jeff Sloan why he wrote in Crain’s Detroit Business that the state needs a million more people. Listen to the conversation on the Great Voice.
The post Sen. Ken Horn Says Michigan Needs 1M More People appeared first on StartupNation. |
| Derek Gaskins of Aleva Stores on a Key Move Posted: 24 Jun 2022 12:35 PM PDT On this segment of “The Pre W. Smith Show,” Jeff Sloan talks with Derek Gaskins about a key moment in the amazing story of his third-generation, family-owned Aleva Stores. Listen to the conversation on the Great Voice. And catch the entire Business Biography episode by clicking here.
The post Derek Gaskins of Aleva Stores on a Key Move appeared first on StartupNation. |
| What Could You Give Up? Strategies to Save More and Spend Less Posted: 23 Jun 2022 09:00 PM PDT On this segment of “The Pre W. Smith Show,” Jeff shares tips on spending smarter and saving more from moneyunder30.com. Listen to the conversation on the Great Voice.
The post What Could You Give Up? Strategies to Save More and Spend Less appeared first on StartupNation. |
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